Shipping and returns policy

How much is my shipping?

Shipping is calculated during the checkout process.

Some of our products are too large to ship UPS and have to be shipped via a motor freight carrier. These products are clearly designated with “MUST SHIP BY TRUCK” throughout our web store. Once you check out we will contact you with a separate shipping quote.

How do I return my product?

Merchandise may be returned within 60 days of purchase. Please follow the following steps when requesting your return to ensure prompt and processing and credit to your account:

  1. Please contact(via phone or email) us to initiate a return. Instructions will be provided by someone in our Parts Department
  2. All merchandise to be returned must be accompanied by its original invoice and in its original packaging. The product must be unused, unaltered and unchanged from its original state. Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refused.
  3. Pack the parts carefully to avoid any damage during shipping. Always use a sturdy shipping carton to ship the parts back to us (if possible, please use the carton that you received the part in from us). Clearly print that package is to the attention of RETURNS on the outside of the shipping carton (not the actual merchandise packaging being returned). Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can’t re-sell a box that has been defaced. If merchandise or packaging is returned unsellable it will be returned to you or a repackaging fee will apply.
  4. We need the invoice number, or better yet, a copy of the original invoice or packing slip showing when the product was purchased. Please include this information with merchandise you are returning. In certain situations non-defective returns may be subject to a 15% Restocking Fee.
  5. We recommend that all returns/exchanges should be shipped via UPS or FedEx – no collect shipments will be accepted. Please insure the part for its full value to protect yourself against loss or damage in transit.
  6. Sorry, we can’t accept returns on product on Special Order items
  7. Return Labels. If we determine that the part was shipped in error by our warehouse, we will issue a Call Tag. We are not responsible for shipments lost in transit by UPS or shipped by other methods.
  8. Be sure you keep a record of your tracking number. We can not accept responsibility for undelivered returns. You can track your return shipment with UPS online at http://www.ups.com/tracking/tracking.html.

By submitting a Return Request you hereby agree to the Terms & Conditions outlined above.

When will my order ship?

We offer same day shipping that is typically available on in-stock items for orders received before 2:00PM EST (11:00 AM Pacific Time) Monday through Friday. No orders are shipped or delivered on Saturdays, Sundays or legal holidays.

Do you ship internationally?

Yes, we can arrange international shipping on a case by case basis. Additional charges may apply based on the shipments final destination and required legal documentation

What is the Longhorn Chassis Return Policy?

Product returns on non-defective, unused products are available within the first thirty (30) days after the invoice date. Your original payment method will be refunded for the full purchase price of the item(s) plus sales tax (if applicable). All non-defective returns may be subject to a 15% restocking charge. Before returning any item you must contact us via phone or email for approval (704-859-5599 or Parts@LonghornChassis.com).

All merchandise to be returned must be accompanied by its original invoice and be in its original packaging. The product must be unused, unaltered and unchanged from its original state. Merchandise must be returned in “new, unused” condition, in original packaging (in re-saleable condition) and with all instructions, manuals, warranty cards and accessories. Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refusal.

Due to the nature of their use, racing parts are not covered by warranty once they have been used. When it is determined the part is defective (before it is installed), we will either replace it or offer you a refund (depending on warranty from each manufacturer). No refunds will be given on shipping charges. Sorry, we can not accept returns on any, fire extinguishers or consumable type products (lubricants, brake fluid, polishes, cleaners, etc.)

NOTE: Please allow up to 4 weeks (next billing cycle) for the processing of return shipments before credit appears on your monthly credit card statement. You should be able to see the credit online within 24-72 hours after it is issued depending on the card issuing bank. PayPal credits appear immediately on your account. You will be notified via e Mail when the credit is issued.

By submitting a Return Request you hereby agree to the Terms & Conditions outlined above.

Click here to submit a Return Request Form